Scotty & friends; Re: 2017 Fusion Energi <25k miles
Was having intermittent brake issues; at least 3x brakes failed to engage. At direction of Ford Customer Service, had car brought to Ford dealer (not from where purchased) by Ford roadside assistance.
After a few days, service manager called; nothing wrong with car. Claimed that tech diagnosed, inspected and road-tested.
Car was brought to independent mechanic. This mechanic found 13 error codes. Mechanic stated that pedal drops to floor, pedal fades and nose dives. Mechanic pulled all wheels. L/F caliper pins were dry. Mechanic corrected and brakes are now fine at $180.00.
Brought the matter to service manager at dealership. Service manager’s response, “Dry caliper pins are a maintenance item which should be addressed with whom ever has been performed [sic] said maintenance on the vehicle. Lubrications and adjustments are not covered under any warranties offered by Ford Motor Company. The receipt which was provided to you when you retrieved your vehicle is the only documentation available to you”. Service manager’s response is nonsense as he did not address the tech’s failure to diagnosis the problem whether it is a covered item or not.
All that said, at this point I do not care about reimbursement for the $180.00, but I believe the service manager lied or is tap-dancing around the issue.
Can I be provided as to how to have the matter properly addressed by Ford? Ford’s customer service is like playing whack-a-mole.