Noise coming from sunroof area of a brand new Honda HR-V EX We bought a new 2018 Honda HR-V EX a…

Randy

Noise coming from sunroof area of a brand new Honda HR-V EX

We bought a new 2018 Honda HR-V EX a few months ago, and even from day one, I noticed a tapping sound coming from around the sunroof area on the way home. Initially, because it was a cloudy day, it sounded like large rain drops hitting the roof (metalic sound), however, it wasn't raining.

I contacted the dealership and had them check it out, and they said they looked into it and there's nothing they could do, however, they lied (I have front and rear dashcams installed, and after waiting in the lobby for 2 hours, the dashcam recordings revealed they did absolutely nothing at all with my vehicle for this issue). I spoke with a manager about the lies and he rescheduled another appointment.

For this appointment, they gave me a loaner for three days, and although they did take it out, they claimed they didn't hear anything (even though my dash cam recordings recorded the technicians stating that they heard it). When they told me how the technicians said they couldn't duplicate the sound, I took one of the service personnell for a ride to hear the sound and he admitted hearing it. When we returned, he got the two technicians to go on a ride with us with me driving, and they all admitted hearing it then, but then they turned things around by saying they cannot help me because I installed a front and rear camera with the wire running over the roof (their ignorant irresponsability is disgusting, because little do they know, I ran the wiring under the door wells, not over the headliner!). I spoke with the head service manager this time about the issue, provided the dashcam footage to him for viewing (and hearing), and pointed out how his so-called best technician even made the comment "since the owner knows how to do so much with this f&%#ing car, he should fix it himself". As a result of my request not to have that service technician (who the manager said was his best technician) work on my vehicle any more, the manager told me he would look into this issue and have another specialist work on my vehicle, and he will contact me with a plan. That was about 4 weeks ago, and I haven't heard anything back from anyone since.

I'm an industrial maintenance mechanic myself, not automotive, but I've learned a lot over the years, and one thing I've learned is that it's almost impossible to find automotive service centers with mechanics that can be trusted. As a result, when mechanical issues develope with my vehicle, I've continued to build my own automotive knowledge by researching and learning how to fix issues myself. For major issues, I have my cousin who owns his own garage, and who I do trust.

With that said, does anyone have and idea what could be causing this metalic tapping sound?

The sound occurs at any speed (even 5mph through an extremely smooth parking lot where I don't feel any bumps). It appears to be resonating from behind the sunroof on the passenger side, but I cannot pinpoint exactly where. If I hold my hand firmly against the headliner, it has no affect on the sound occurances or tone. I've reached up and placed my fingers all over where they can reach up there while driving to try and pinpoint the source, or stop/dull the sound, but I cannot locate it. Furthermore, the sound occurs whether the sunroof is fully opened, popped up, or partially open (no effect on sound occurances or tone).

I will contact the service manager at Lehigh Valley Honda again next week, but quite frankly and to be honest with you, I don't trust them any more. I'd much rather fix this issue myself with ya all's help if we can figure this out, because I don't want their uninterested, uncaring, and unprofessional technicians messing up anything in my car while trying to figure out this issue.

Comments (3)
No. 1-3
Randy
Randy

MauiCam,

After allowing the dealership where I purchased it from at least half a dozen opportunities to fix the problem, I decided to give another dealership an opportunity to fix the problem, and I was glad I did.

They found the main problem within minutes after taking the vehicle out. It turned out to be the sunroof window water tray apparently had a spot weld broken loose which would allow for it to make the metalic tapping sound when turning or even at slow speeds under 10mph or random moments without explanation. Furthermore, while they had the headliner down to replace it with a new one they also discovered gaps between the roof supports that didn't belong there and we're also making noise. The dealership then contacted Honda about the issue and had a rep from Honda come and confirmed it as a manufacturing defect, to which the rep from Honda then authorized the dealership to repair it with a special adhesive filler they had to order from Honda. All covered under the warranty.

When I picked the car back up, it hasn't made a noise since. Very pleased with the mechanics at Ray Price Honda dealership in Pennsylvania, as their mechanics were very professional and thorough to fix the root cause of the noise, and all other issues that I wasn't even aware of before returning the vehicle to me.

However, I'm not at all pleased with the other complacent mechanics dealership at Lehigh Valley Honda in Pennsylvania. The mechanics at LVH were more interested about talking about weekend parties than focusing on finding and fixing the noise problem. Furthermore, my 24/7 dash cam recorded their insulting and derogatory comments and conversations revolving around me as a customer wanting the problem fixed, and despite how they continued to denying to my face that there was a noise issue, my dashcam recorded them admitting hearing the noise multiple times. Very revealing about their interest in not working on doing what they're paid to do, fix problems.

Lehigh Valley Honda lost my business as a customer, and Ray Price Honda gained a customer because of their professionalism.

MauiCam
MauiCam

Did you ever get this fixed? Having the same exact problem with my 2018 Accord. It usually happens when it's warmer out or the car has been parked in the sun for a while and the roof heats up. It's a metal tapping sound.

Scotty Kilmer
Scotty Kilmer

Editor

honda doesn't make em like they used to. Make a video of it making noise, drop it off, show em, and make em fix it period. They obviously made it wrong