Hi Scotty,

I hope you have enjoyed your week so far. I wanted to say thank you for taking the time to make all of the videos for YouTube - it really is the best resource for conceptually understanding anything automotive.

With all of your knowledge and experience, I am really hoping you could provide some professional insight and opinion on a situation I have been going through with my vehicle.

My is a 2013 Dodge Charger SXT AWD, and was unfortunately involved in an accident. It resulted in significant damage, with repairs including: bumper reinforcement bar, sectioning of the outer rail (Right side), repairing the other outer rail (Left side), a subframe shift, unibody pull, and more.

After the repairs were made and I picked up the vehicle, I noticed that the entire car began to shake significantly as I drove - from the gas pedals to the steering wheel. I brought the car back to express my concerns because the car wasn't like that before the accident/repairs. The shop claimed it was due to a bent wheel and replaced it, but it did not fix the problem at all - the violent shaking persisted.

The shop performed (2) different alignments - one before I brought the vehicle back and one after the 2nd round of repairs were made including replacing the wheel. Based on the printouts, the shop seemingly messed everything up: 

  • The Cross-SAI value is over three (3) degrees

  • The front and rear toe is horribly uneven (Front: 0.14 [L] vs 0.08 [R]) (Rear: 0.12 [L] vs 0.03 [R])

  • The specified range for the front Cross-Caster magically changed between the 1st and 2nd alignment.

Before the alignment, I know they sectioned the outer rail (right side) and repaired the other outer rail (left side), performed a subframe shift, and a unibody pull.

From everything I have read from FCA, iCar, alldata, and other sources, the readouts from my alignment reports indicate that there is an underlying issue (or issues) with the suspension components - like a bent sway bar link or steering knuckle, etc.

I am extremely worried about the repairs that were made and the safety of the vehicle itself. They disabled the SRS system, yet admittedly did not perform a pre-accident repair scan or a post-accident repair scan. It is scary to think what other OEM procedures they did not follow, specifically with the outer rail sectioning and repairs and whether or not they would have ignored the cold-straightening requirements and used heat anyway.

I have read the horror story from the John Eagle Collision Lawsuit down in Texas, and do not feel safe driving the car.

Is there any way to tell if heat was used in the process? Would there be different colors or discoloration or markings that would indicate that heat was used? I know you can't say specifically to my car - but in general is there a way to tell?

Is there any possible way you could provide an opinion based on the (2) alignment reports attached?

I appreciate your time and patience with lengthy email. - I would be extremely grateful for any assistance you can provide me with. I'm at a loss and do not know what to do because my insurer does not care.

Thank you again for all that you do.

Sincerely,

Kyle

Comments (4)
No. 1-2
funkymonk44
funkymonk44

@ScottyKilmer I know you get a ton of posts but could you please take a look at this if you have time?

dirty dan
dirty dan

Personally if it was involved in an accident I would just get rid of it, all bets are off when something structural gets broken or bent. I would also demand a refund from the shop that fixed it in correctly