Carmax pulled a fast one on me. Help Scotty!

designpill

Scotty, I recently purchased a 2011 Acura TSX wagon (67k mi) from Carmax. I had the vehicle inspected by my mechanic, and he said the previous owner took great care of the car. It's in "like new" condition. That's the good news, the bad news is what Carmax did to obscure tire damage. When I first inspected the car at the dealer before buying, I noticed some scratches on the rim and a gash on the side wall of one of the tires. I mentioned it to the sales person, and they said they'd take care of it... Well, a couple days later, Carmax delivered the car to my home, and after further inspection, I came to the conclusion that all they did was poorly spray paint the machined finish of the wheel (over-spraying on the tires) Then they dis-mounted and re-mounted the same damaged tire inside out so the damage was hidden. My mechanic verified all of this. There was another issue with the Antenna, it was missing, and they not only sourced and put the wrong one on, they broke the base of it doing so. Luckily, I found the original antenna in the door pocket, so fixed that issue myself.

I have of course contacted Carmax about this, but 6 days have gone by, and I'm getting the run-around. I feel like this is a malicious negligent act to deliberately obscure a safety concern with the car. Should I make a big deal out of this? Or let it go? It infuriates me how Carmax in all their corporate polished-fluff, resorts to the lowest of used car dealer antics. They should be better than that. Thanks for listening, and your fantastic content!

See photos --.

Comments (7)
No. 1-5
John Endopax
John Endopax

Since you were promised repair of the scratched wheels and replacement of the gashed sidewall tire by the salesman, I would contact him and have him schedule an appointment with the service manager to address these issues. Tell him you are yearning to post a very positive review on multiple sites--Google, dealerratings.com, Yelp, et al--that mentions him by first name and last initial in order to drum up business.

If he tells you to pound sand, you will then speak to sales manager, and if no relief there, you can contact the general manager or owner. Hopefully, you will have achieved resolution. If not, remember that the only entity more powerful than a positive review is a negative review. Good luck.

Jackofall
Jackofall

Everyone drives a used car.

designpill
designpill

Thanks! Will try not to.

ilyalit
ilyalit

honestly, as much as it sucks, I would just let it go and drive the thing til the wheels fall off or until it has too many problems haha. and never go to Carmax again if possible!

toyotaechodude
toyotaechodude

you shouldn't panic about it